Hospitality operations management, on every phone
Hospitality operations management is everything that keeps an outlet running between the guest arriving and the books closing: stock, recipes, the roster, the daily checklists, repairs and licences. Hey Senior puts all of it on your team's phones, with approvals, so nothing depends on one person's memory.
Hospitality operations management for each kind of outlet.
Restaurant operations management
Prep, stock against par, food cost, the roster, tables and the opening and closing checklists.
For restaurants →HotelsHotel operations management
Rooms and housekeeping, minibars, F&B outlets, engineering rounds, registers and licences.
For hotels →Bars & pubsBar operations management
Bar stock shelf by shelf, pours, breakage, the excise register and the late close.
For bars →Six jobs every outlet does every day.
Inventory management
Stock checks against par, supply requests, purchase orders, bills and wastage.
Read more →Recipes and costing
Recipes with their real cost, prep tasks scaled to the batch, POS sales against stock.
Read more →Rostering and attendance
Shifts, clock-in with a live selfie, leave and labour cost.
Read more →Checklists and SOPs
Every role's day as checklists with photos, sign-offs and handovers.
Read more →Housekeeping and minibars
Room status, rooms given to attendants, minibar charges and linen.
Read more →Licences and FSSAI
Every licence and inspection with reminders well before it's due.
Read more →Every change has a name on it.
- Requests go to the right person by place and role: the department head, then the GM, as your outlet's rules say.
- Nobody approves their own request. The database checks it on every request.
- Senior suggests, people decide. Orders and roster changes are suggestions until someone taps yes.
Do these first
Questions owners ask
What is hospitality operations management?
It is running the daily work of a hotel, restaurant or bar: stock and buying, recipes and food cost, the roster and attendance, checklists and SOPs, repairs, and licences. Good hospitality operations management means each of these has an owner, a routine and a record.
What does hospitality operations management software do?
It replaces registers, WhatsApp groups and spreadsheets with one app. Hey Senior gives each person their own list for the day, tracks stock in every store, costs every recipe and reminds the right person before a licence or inspection is due.
Is Hey Senior a POS or a hotel PMS?
No. Hey Senior runs operations next to your POS and PMS. Your cashier imports each day's item sales from the POS, so stock used and sales line up.
Does it work for a single outlet?
Yes. It works for one restaurant and for groups with many outlets, a central kitchen or hotels with many departments. Each person sees only their place and their work.
Senior hai na.
See him run an outlet like yours, in 30 minutes.