Hotel operations management for every department
Hotel operations management with Hey Senior gives every department its own day on the phone: housekeeping knows its rooms, the front desk knows what to bill, engineering knows its rounds and the GM sees what is late before a guest does.
Every room's status, in real time.
- Room tiles by floor, coloured by status: clean, dirty, guest in, arriving, departing, out of order.
- Rooms given to attendants each day, a whole floor in one tap.
- Room checks and public areas as rounds with photos, signed off by the supervisor.
More on housekeeping and minibars and our housekeeping checklist.
Minibars that bill themselves.
- A minibar check charges what is missing to the room.
- The bill goes to the front desk on shift, and the refill to housekeeping.
- The stock leaves the store when the refill is done.
Charged to guests, room by room, with a full history.
Nothing in the building expires quietly.
- Every licence and inspection with its renewal date, documents and a reminder to the person who renews it.
- Engineering rounds and meters, read twice a day, late readings in red.
- Restaurants, bars, banquets and in-room dining run their kitchens, stores and rosters like any outlet.
More on licences and FSSAI compliance.
Compliance
Questions owners ask
What is hotel operations management?
It is running every department of a hotel day to day: housekeeping and rooms, front office, F&B, engineering, security and stores. It covers who does what, when, and how the GM knows it was done.
Does Hey Senior replace our PMS?
No. Your PMS keeps reservations and guest bills. Hey Senior runs the work behind them: rooms, housekeeping, minibars, stock, rosters, checklists and licences.
How do minibar charges reach the guest bill?
The attendant checks the minibar and Senior charges what is missing. The front desk on shift gets the bill to post, and marks it added; housekeeping gets the refill.
Can approvals follow our hotel's chain?
Yes. Leave, orders and stock adjustments go to the department head, then an Executive Assistant Manager where you have one, then the GM.
Which hotel departments does it cover?
Front office, housekeeping, F&B service and kitchens, banquets, in-room dining, engineering, security, stores and purchase, finance, HR and sales.
Senior hai na.
See him run an outlet like yours, in 30 minutes.